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What does a subscription involve?
When you purchase a skincare subscription online at caci.co.nz you'll receive repeat deliveries based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
What are the perks of a subscription?
As a subscriber, provided you maintain your subscription for at least three orders, you will be entitled to redeem a 10% discount in relation to each order. If your subscription is cancelled prior to receiving three orders, you will be required to repay the discounted amount. Gift with purchases are only applicable when the first order of the subscription is made. It does not apply to existing subscriptions.
How can I cancel my subscription?
If you want to cancel or change your subscription, you can do it at any time. However, you must cancel at least 24 business hours prior to your next shipment date. Failure to do this may result in you being unable to cancel the order (which order you will be charged for).
Your order confirmation emails have links to your order. You can manage your subscription from there.
Please read our Returns Policy to understand our returns and refund process .
