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How do I place a return or exchange for my online order?
We're sorry you didn't love your online order.
Please call us on 09 847 9230 or email shop@caci.co.nz and tell us the nature of your return. We may require pictures in the instance of a reaction to use of a product, to process the validity of the return and/or to offer aftercare advice. We cannot accept returns for simple change of mind when the product has been opened.
Products purchased online from the website must be returned in their original packaging within 10 days to:
Caci Returns
Unit 6
49 Sainsbury Road
St Lukes
Auckland 1025
We recommend that you return your package using signature-required Courier Post. If you use general post your package will not be insured and we cannot accept liability if it is damaged or goes missing.
We can only refund postage costs where the return is a result of our error or if you have a legitimate claim under the Consumer Guarantees Act 1993.
Without limiting your ability to make a claim against the manufacturer, if you purchased your products from a Caci clinic or another website, please first contact that store directly to inquire about their return policy.
What’s your return policy?
You have 10 days from the date of purchase to request a return or exchange if you change your mind. To do so, please reach out to us via shop@caci.co.nz or on 09 847 9230.
We will credit or refund of the purchase price paid by you for the item(s), less any discounts, credits or refunds already given to you in connection with such products. The original shipping will not be refunded unless it was our error or if you have a legitimate claim under the Consumer Guarantees Act 1993.
This Return Policy applies in addition to, and does not affect, your statutory or contractual rights, including the consumer guarantees which are provided under the Consumer Guarantees Act. We abide by the Consumer Guarantees Act for faulty items. For more information please refer to the Consumer Guarantees Act 1993.
How long does it take to process a return?
We will do our best to process the return within 15 working days of receipt.
What should I do if I receive the wrong product?
You received a product different from the one that you ordered? Sorry about that. Please contact us at shop@caci.co.nz and we will send out the right product you ordered along with a pre-paid return bag so you can return the incorrect product to us.
